Управління якістю. Настанови щодо реалізації фінансових та економічних переваг

(ISO 10014:2006, IDT)

1 2 4

1 2 З? 4 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8

ABC — ABM — APQP — BCM — BSC — CPM — CRM — DOE — EDI — ERP — EVA — FMEA — LCC — MRP — OD — OJT — PDCA — QFD — ROI — SPC — SWOT — TOC — —? —? —? —? —? —? У? а?) Ь?) с?) d) е?) f) h) —? —? —? —? —? —? —? —? —? —? —? —? —? —? —? —?

QUALITY MANAGEMENT

GUIDELINES FOR REALIZING FINANCIALAND ECONOMIC BENEFITS

1 2 ISO 9000:2005 Quality management systems — Fundamentals and vocabulary.
ISO 9000:2005 1) 4 4.1 4.2

4.3 4.4

4.5 5 5.1

—? —? —? —? —? —?

5.2 — — — — — — — — — — — — — — — — — — — — — — — [ — — (LCC)
— — — — — • — — — — — —

5.3 — — — ( — — — — — — — 1 — — — — — — [ — — — — — — —

5.4

— — — — — — — — — — — — — / — (ABC)
— — — — —? —? ( —? —? —? —? —? —? —? —? 5.5

—? —? —? - 5.6

— —■? — —- — —

5.7 — — — — — —? —? — (DOE)

— — — — (SPC) — — — (FMEA)

— — —. — — [

5.8

— —? —? —? —? —?

2.
1

[( —? —? ( 1 ISO 9001 Quality management systems — Requirements ( 2 ISO 9004 Quality management systems — Guidelines for performance improvements ( 4 ISO 10007 Quality management systems — Guidelines for configuration management ( 5 ISO 10015 Quality management — Guidelines fortraining ( 6 ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000 ( 7 ISO 11462-1 Guidelines for implementation of statistical process control (SPC) — Part 1: Elements of SPC ( 8 ISO 14001 Environmental management systems — Requirements with guidance for use ( 9 ISO 19011 Guidelines for quality and/or environmental management systems auditing ( 10 ISO/IEC 17799 Information technology — Security techniques — Code of practice for information security management ( 11 ISO/IEC Guide 73 Risk management — Vocabulary — Guidelines for use in standards ( 12 ISO/IEC 15288 Systems engineering — System life cycle processes ( 13 14 EN 12973 Value management ( 15 ISO / 16 ISO / ( 1 2 4 5 6 7

8 9 — — — — —